This Privacy Notice is a public statement of how Opphive applies data protection principles to processing data. It will provide clarity on who is collecting the data, what data is being collected, and what is being done with the data.

Who we are
Opphive is operated by Opportunity Hive Limited, a UK-based company with the company registration number of 11178260 and based at 9-10 Cross Street, Preston, Lancashire, PR1 3LT.

This Privacy Notice governs the collection, storage and use of personal information collected by Opphive, via the website at Opphive.com, and any 3rd parties used by the organisation.

What we collect
We ask for your name and email address when you signup to our service. This is our primary mechanism to identify you when you log in, and allows us to assign licenses to your account to enable you to access the application.

For licensing and security reasons we also collect your computer IP address, and your machine name.

We may additionally ask you for more information when you report a problem with the Opphive software, to enable us to help you in finding a solution.

What we do with your personal data
The personal data we collect will be used for the following purpose:

To assign paid licenses to you, which enables you to use the software.
To send support messages to you, to help you to use the software successfully.
To send marketing emails to you.
Our legal basis for processing personal data is as follows:

Contract – when you sign up for an Opphive account, you are entering into a contract with Opphive, allowing us to grant you a license to use the software.
Legitimate Interests
Consent – when you sign up to receive our email newsletter we will ask for your explicit consent to collect and store your personal data. This is not a requirement of the Opphive software, but an ‘additional extra’, and you may withdraw your consent at any time.

How is the data stored?
Data is stored in our secure UK datacentre, and backed up regularly offline. This data has heavily restricted access, to authorised personnel only.

Additionally, we also use the data for the following reasons:

To provide 'onboarding' support, in order to help users get set up correctly when initially using the software.
To provide ongoing support, to help users successfully use the software, and introduce them to new or unused features.
To help users when they get stuck or encounter problems using the software.
To track and resolve bugs and issues in the software.
To send marketing emails, both product-related and informational/educational content (must be opted-into separately).

How long will the data be stored for?
The data will be stored for the lifetime of the service. One of the primary reasons we collect and store personal data is so that we can offer every user a free trial of the software, without the significant business risk that this offer be abused by users registering multiple trials from different email addresses.

By matching email address data with computer and IP address data, we can mitigate this risk and prevent abuse, since we have a much more accurate idea of who has tried the software previously.

Since this could occur at any future point in time, it is necessary for us to store this data up until the point where the business is no longer trading.

What rights do you have?
As the data subject, you have the following rights:

The right to ask us to provide you with copies of personal information held about you at any time, free of charge.
The right to ask us to update and correct any out-of-date or incorrect personal information held about you, free of charge.
The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.
The right to have your personal information deleted and removed from our systems, and any 3rd parties whom we have shared your data with.
What happens if I ask for my personal information to be deleted?
We will need to close your Opphive account, meaning you no longer have access to use the software. We will then remove all records of your personal data from our internal data stores, and go through the user deletion process for each of our third parties with whom your personal data may be shared. Please see the list above for the full details of third parties.

What we don’t and won’t ever do
We do not, and never will sell or rent your information to any third party.

How can you raise a complaint?
If you wish to exercise any of your rights as stated above, make a data access request, have a question about our Privacy Notice, or wish to raise a complaint, please do not hesitate to contact our Data Protection Officer, Paul Madden, using the email address: hello@opportunityhive.com

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